Managing Difficult Conversations Course - Independent Schools Portal

Managing Difficult Conversations

Written and Presented by Tom Packer
Former Head, Consultant and School Inspector

Download the Managing Difficult Conversations Notes and Activity Booklet

We recommend that you download and print out this booklet and complete the activities as you watch the videos.

If you have any specific questions for Tom as you work through this course, or if you would like Tom to provide some training for your school, you can email him using the button below.

Session 1 - An overview of conflict: Why difficult conversations are necessary & why a culture of facing up to difficult conversations is healthy.
Video length: 24 minutes.

Session 2 - Different people are different: How your school can prevent the number of difficult encounters. Video: 16 minutes.

Session 3 - Managing 'difficult' people and those who are resistant to change. Video length: 15 Minutes.

Session 4 - Colleagues and staff: How to run a potentially difficult meeting. Video length: 19 Minutes.

Session 5 - Further specific guidance on difficult colleagues and parents. Video length: 18 minutes.

Session 6 - Conclusions. Video length: 15 minutes.