Session 1 - An overview of conflict: Why difficult conversations are necessary & why a culture of facing up to difficult conversations is healthy.
Video length: 24 minutes.

Session 2 - Different people are different: How your school can prevent the number of difficult encounters. Video: 16 minutes.

Session 3 - Managing 'difficult' people and those who are resistant to change. Video length: 15 Minutes.

Session 4 - Colleagues and staff: How to run a potentially difficult meeting. Video length: 19 Minutes.

Session 5 - Further specific guidance on difficult colleagues and parents. Video length: 18 minutes.

Session 6 - Conclusions. Video length: 15 minutes.